About the Role
As part of our continued success, we're looking for an experienced Account Manager to join our Queensland team.
Reporting to the General Manager, you'll take ownership of a portfolio of commercial HVAC service contracts across the Gold Coast Region. You'll be responsible for building strong client relationships while leading a team of technicians to deliver safe, high-quality and profitable outcomes.
This is a hands-on operational leadership role with full responsibility for customer satisfaction, service delivery, financial performance and team leadership. You'll work closely with Service Coordinators, Team Leaders and Technicians to ensure work is delivered efficiently while identifying opportunities to grow existing customer accounts.
You'll be supported by an experienced leadership team and a national network of Account Managers, with ongoing development and career opportunities.
What You'll Get
- Competitive salary package.
- Fully maintained company vehicle or car allowance.
- Mobile phone, laptop, uniforms and PPE.
- Comprehensive induction and ongoing leadership development.
- Supportive leadership team and national career pathways.
- Opportunity to join a growing organisation where your contribution genuinely makes a difference.
Desired Skills and Experience
- Must have previous experience in an Account Manager, Service Manager or similar operational leadership role within the HVAC industry.
- Strong technical understanding of commercial HVAC systems.
- Proven leadership experience managing field-based technical teams.
- Strong commercial awareness with experience managing budgets and profitability.
- Excellent communication and relationship management skills.
- Ability to prioritise competing demands in a fast-paced environment.
- Process-driven with a focus on continuous improvement.
- Australian working rights.
Key Responsibilities
- Manage a portfolio of commercial HVAC service contracts.
- Lead, coach and support a team of HVAC technicians and field staff.
- Take ownership of contract performance, profitability and budgets.
- Monitor KPIs, service delivery, customer satisfaction and compliance.
- Coordinate resources to ensure work is completed safely, on time and to a high standard.
- Work closely with internal teams including Service Coordinators, HSEQ, Finance, People & Culture, and Operations.
- Drive continuous improvement across processes, safety and customer outcomes.
Additional Information
You may be required to complete audiometric testing within your first 3 months to establish a baseline (fully covered by the company). This does not impact hiring decisions or employment terms.
Ready to Apply?
Join a business where your growth matters as much as the systems you work on.
